Refund Policy

Last updated: August 7, 2026

We want you satisfied with the work. This policy explains when a refund is available, how cancellation works, and how long refunds take. It applies to everything Arise Logistics LLCsells — both one-off services and monthly plans.

1. Single services

Single services are charged once, at the flat price shown, when you order.

• Before we start. Cancel before we begin the analysis and you get a full refund, no questions and no fee.
• After delivery, if the scope was missed. If the deliverable does not cover what the service description said it would, tell us within fourteen (14) days and identify what is missing. We correct it at no charge, or refund it in full if we cannot.

2. When we find nothing wrong

Sometimes we audit a shipment, an invoice, or a lane and conclude that it was priced and handled correctly. That is a legitimate result, not a failed service — you paid for the answer, and “nothing to fix here” is a real answer that stops you chasing it further.

A finding of no issue is therefore not on its own grounds for a refund. It is, however, always grounds to ask us why, and we will show our work.

3. What is not refundable

Disagreement with our professional conclusions, or results that differ from the estimates in a finding. As stated in our Terms of Service, projections are estimates, and outcomes depend on carrier pricing, market capacity, and how you implement — all outside our control. We stand behind the analysis, not behind a number we do not control.

4. Monthly plans

• Plans are billed when you start and on the same date each month until you cancel.
• You can cancel at any time by emailing us. Cancellation takes effect at the end of the month you have already paid for, and you keep the service through that period.
• There is no cancellation fee, no notice period, and no minimum term.
• We do not prorate a partial month. If you cancel on day three of a month you have paid for, you keep the service for the rest of that month rather than receiving three-quarters of the fee back.
• If a renewal charges after you asked us to cancel, that is our error and we refund it in full.

5. Duplicate and erroneous charges

Duplicate charges, incorrect amounts, and charges you did not authorise are refunded in full as soon as we confirm them. Contact us and we will resolve it rather than have you dispute it with your bank — it is faster for both of us.

6. How to request a refund

Email ariselogisticsgroup@gmail.com with the name on the order, the approximate date, the amount, and the reason. We acknowledge every request within one business day and decide within five (5) business days.

7. How refunds are issued

Approved refunds go back to the original payment method. Once we issue the refund, card networks typically post it within five to ten business days, depending on your bank. We send you confirmation when it is issued.

8. Questions

If anything here is unclear, or you are not sure which section applies to your situation, email ariselogisticsgroup@gmail.com and we will walk through it with you.