Refund Policy
Last updated: August 6, 2026
We want you satisfied with the work. This policy explains when a refund is available, how to request one, and how long it takes. It applies to all engagements with Arise Logistics Group.
Short version: before we start, you get a full refund. Once work is underway, you get back what we have not yet earned. If a deliverable does not match the scope you agreed to, we fix it or refund it.
1. Before work begins
If you cancel before we begin the data intake or analysis, you receive a full refund of everything you paid. No fee and no conditions.
2. After work begins
Once we have started, refunds are prorated against the work actually completed at the point you cancel:
- Data intake started, analysis not delivered. Refund of 75% of the engagement fee.
- Analysis complete, written findings not delivered. Refund of 40% of the engagement fee.
- Written findings delivered. The engagement is complete and the fee is earned. See Section 3.
3. If the deliverable misses the agreed scope
If a delivered report does not cover what the proposal said it would, tell us within fourteen (14) days of delivery and identify what is missing. We will correct it at no additional charge. If we cannot bring it in line with the agreed scope, we refund the portion of the fee attributable to the deficient work.
This covers scope and completeness. It does not cover disagreement with our professional recommendations, or results that differ from the estimates in the report — as stated in our Terms of Service, projections are estimates and outcomes depend on implementation and market conditions outside our control.
4. Ongoing advisory engagements
Monthly advisory engagements can be cancelled at any time and stop at the end of the month already paid for. We do not prorate a partial month, and we do not charge a cancellation fee. You keep access and support through the end of the paid month.
5. Duplicate and erroneous charges
Duplicate charges, incorrect amounts, and charges you did not authorize are refunded in full as soon as we confirm them. Contact us and we will resolve it rather than have you dispute it with your bank — it is faster for both of us.
6. How to request a refund
Email hello@ariselogisticsgroup.com with the name on the engagement, the approximate payment date, the amount, and the reason. We acknowledge every request within one business day and decide within five (5) business days.
7. How refunds are issued
Approved refunds go back to the original payment method. Once we issue the refund, card networks typically post it within five to ten business days, depending on your bank. We will send you confirmation when it is issued.
8. Questions
If anything here is unclear, or you are not sure which section applies to your situation, email hello@ariselogisticsgroup.com and we will walk through it with you.